Delivery & Collection

You will receive a number of notifications regarding your delivery. First notification is the order confirmation once it has been placed. Second notification is when your order goes to the warehouse for picking and third is when it is dispatched.

Please contact our customer service team and they will be able to provide a copy of the POD

The person is who has placed the order usually get the notifications for the order. Please let us know if you require someone else to receive the notifications

Verdex Delivery is a direct route courier or Verdex delivery vehicle.

We offer standard delivery and Own Freight should you wish to arrange your own freight. Alternatively, we offer pick up from our main distribution centers

Please add the items to your cart and proceed to the checkout where shipping is calculated at the check out page based on your items and the delivery postcode

Some items may have free shipping which is calculated at the checkout page.

Most carriers that we use have online tracking portals which allow you to track your order through the various stages of shipping. Your dispatch confirmation email will contain the tracking number and the carrier that is its travelling on.

International delivery may be available through our export team. Please contact href="mailto:[email protected]">[email protected] and our team will discuss what options are available.

Yes, please check your emails for your consignment number and carrier. You will be able to track you order on the carriers portal.

We use reputable national freight companies for our deliveries

You may choose to pick up your order using your own freight company. Please select this on the check out page of your order or advise our customer service team.

Please contact our customer service team by email a href="mailto:[email protected]">[email protected] or by phone on 1800 750 500.

Yes, please click I have a different billing address on the check out page.

Yes, please click I have a different billing address on the check out page and enter your details into the fields listed.

We do not deliver to PO Boxes or delivery lockers. Should you wish to collect or arrange your own freight service for this, let out team know.

Please contact our customer service team so we can notify the transport company to deliver another day.

Yes, all deliveries require an acceptance signature.

Yes, please make notes in the delivery instructions field at the checkout page.

Pick up is available at all of our main warehouse locations. Stock availability may vary from location to location and we will notify you once it’s ready to collect.

Once your order has been sent to the warehouse, we will notify you and then confirm which day you wish to collect your order. You will need your order number when you arrive. Once you arrive, proceed to the dispatch area and speak to one of our team. They will then locate your order and bring to your vehicle.

Yes you can arrange to have someone else or a courier to collect your order. Please ensure they have a order number/invoice number when they arrive.

We will assign stock to your order until it is collected or delivery arranged.

Please bring an suitable vehicle and have your order or invoice number reference handy.

Please contact our friendly customer service team on on 1800 750 500 to get your order updated.

We offer standard warehouse pick up for orders. Alternatively, we can arrange delivery for your convenience.

You will receive a email notification that your order has been sent to the warehouse and you will be contacted further to arrange a day to come and collect your order.

Yes we can offer express dispatch and delivery however this depends on when the order is placed and payment processing time, delivery location and stock availability. Please contact our team on 1800 750 500 so we can assist you.

Yes you can request a timeslot delivery and we will do our best to accommodate this. Please note that additional fee’s or charges may apply.

The carrier will automatically attempt to redeliver. If a delivery is missed a second time it may get returned to our warehouse and a new delivery will be required.

MHA requires deliveries to be signed for as part of our standard process.

Yes, we deliver to all locations accessible by standard road.

Verdex covers any shipping related insurance for your goods when delivering. If you are picking up or arranging your own courier then you will need to check this with your relevant couriers.

Please contact our customer service team via email or phone to update your ideal delivery date.

Please contact our customer service team via email or phone to update your ideal delivery date.

Please note any special delivery instructions on the checkout page.

We only deliver on standard working days during business hours.

Not all the carriers that we use offer alerts and notifications. Once your order has been dispatched, an email will be sent and tracking number and carrier details will be provide for tracking.

Yes we can make a special request to the delivery drive to call you however this is a external service provider and can not be guaranteed.

We don’t deliver to level’s in a building, inside residential homes/garages, rural locations accessed by unpaved roads.